Business Process Management is an approach that continuously seeks to improve the business processes of an organization. It implies clearly defining:
- Core business processes.
- Workflows required to perform business processes in a more efficient and controlled way.
- Tasks and / or activities that make up the streams.
document management tools or Enterprise Content Management often give us the opportunity to define workflows, ie allow us to define a series of activities to complete portions of business processes.
But doing business process management means looking at the landscape from above, and not focus only on a specific fraction. Means aligning the entire organization (departments, working methods, information systems, etc.) in the pursuit of a common goal.
ECM software can help control small portions of that great landscape that is an organization, but deploying only workflows in our DMS thinking we are doing BPM is letting those workflows without context.
|English: The Business Process Management Life-Cycle (Photo credit: Wikipedia)|
Making this connection undoubtedly also involves establishing a communication vehicle between the applications used throughout the company, and this is where the Enterprise Service Buses (like Athento Platform) make their appearance for connecting BPM and ECM.