In the first part of this post we explained concepts such as “The life cycle of documents”, “Enterprise Content Management” and “The Phases of ECM.”
Today, we’re going to concern ourselves with the problematic nature, for businesses, of covering the entire life cycle of documents.
In almost each and every one of the phases of the life cycle of content, there are one or more disciplines (and a series of software tools and technologies) that help with the management of all of this unstructured information.
|Life cycle stage||Disciplines and software subsystems|
Web Content Management
Digital Asset Management
Email Management - Mailroom
Business Process Management
|Preserve||Electronic Records Management|
|Deliver||Organization and access to information
As you can see in the previous table, in order to cover the entire life cycle of content in an organization, many software subsystems are used. This is a complex reality which usually requires a large amount of investment in technological infrastructure and which presents the enormous difficulty of being able to integrate all of these systems to get real use out of the information in documents.
This graphic from the AIIM shows us how all of these software sub-systems fit together in a global system of Enterprise Content Management: